Changing Face IT to “Business”

Posted on 28 January 2011

The Hub Commentary_

In another article earlier this week regarding Business Service Management practices and turning the tables on the discussion from cost of IT services to value provided to the business, there was a similar discussion.  Not all services are created equal and costs can be moved from one service to another based upon the value provided to the business.  However, first we must be able to cost the services to drive to the value discussion.

Again, as long as services illustrate no cost, we consume at a 24×7, on whatever device we choose and from where ever we are, but introduce cost to the business and the value becomes quickly apparent and the facet turned off many things in all likelihood for the real value add services.

Tim provides some nice examples in his Value Based Model discussion.



In today’s highly volatile economic environment and rapidly changing landscape of IT best practices, most IT leaders are struggling with balancing competing priorities with ever-shrinking budgets. For many, it’s an ongoing debate with business executives on how to address the costs and risks associated with delivering IT services. Innovation within IT is being achieved by some; however the majority of IT organizations do not know where to begin.  (Read Full Article…)

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