The Hub Commentary_
IT by the numbers and with Business Service Management. In lean times, we need to get the most out of what we have, look at lower cost alternatives for the commodity and make the investment in the things that will drive value to the business. Delivering real ROI has been something IT has been notoriously poor at executing because they manage by technology and not by the business service and lack the understanding of the cost / value to the business.
We are entering a time of growth and expansion of technology and the time will come to reimagine IT as business services and manage them as such. Investing in new, agile technologies also require the right management baked in. Last week the press was all over the Gartner report dissing Amazon for not providing enough monitoring. Whose responsibility is it to manage your workloads in the cloud? Service enabling those workloads and instrumenting them to manage as end-to-end services will be key in taking full advantage of agile technologies and opex subscription services.
Time has come to think in terms of Business Service Management of the infrastructure.
You can’t run a company without technology, but you can’t invest in technology without the blessings of the finance department. And thanks to the stagnant economy, the pendulum of power between Finance and IT is swinging decidedly toward the chief financial officer’s door these days. (Read Full Article…)