I like to do searches on the internet from time to time to see the type of hits produced around specific terms such as Business Service Management and Cloud Computing. Sometimes just changing the search slightly, you get drastically different results. So today when I searched on “Managing the cloud”, I noticed that the most recent article was from Feb of 2009, in fact, many of the results were from 2009. My first thought was the problem must have been solved if there are no recent search results. I think it is that we are at the point that we have a better understanding of the cloud and are not as worried about it as much as we were before. Sure, there are still some concerns, in fact many areas of concern, but they are manageable.
I know I am probably simplifying it, but managing the cloud has a lot of the same characteristics of managing the enterprise. You need to be able to control access to the data/system/server, you also need to be able to keep tabs on the health and availability of things running in the cloud (internal or external cloud). The cloud and business service management are related in some manner, where and how you run your services includes the term cloud, and how you manage those services is within the Business Service Management space. Vendors that provide tools for managing the enterprise are going to end up being some of the same vendors that provide tools to managing the cloud, but keep in mind, monitoring the health of the server or service running in the cloud is only one part of it, there are other areas of managing such as service elasticity, governance, compliance and general provisioning. It is time to start to look at a more holistic approach within IT to solve some of these management problems.