Better Business Service Management in 5 Steps – CIO Update

Posted on 30 December 2010

If you manage the delivery of any service from uber-modern SaaS and RIA‘s to human-based service desk and moves/adds/changes to good ol’ e-services such as e-mail, there are just five questions you should ask if you want to deliver the highest quality of experience (QoE) ….. (read more…)

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  • http://pulse.yahoo.com/_TWOETO5EUCCMUGMREJTYGFYS6A Vishal

    Business Transaction Management has been said to deliver on the promises of business service management. Articles on this and more related info can be found on the industry portal — http://www.businesstransactionmanagement.com