A Closer Look at ITIL – NetworkWorld

Posted on 01 December 2010

The Information Technology Infrastructure Library is designed to help cut costs and streamline IT operations, and is finding converts seeking to maintain regulatory compliance as well. Initially popular overseas, ITIL is growing in use in the U.S., where four out of 10 organizations will adopt it by 2007, according to Meta Group (now part of Gartner). Former Meta analyst Michele Hudnall, now director of service management at software vendor Managed Objects, recently spoke with Network World Senior Editor Denise Dubie about the realities of ITIL and how corporate IT shops can make the most of their implementations.  (Read Full Article…)

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